WhatsApp troubleshooting

#"Feature unavailable" in the Facebook window

Your Facebook account doesn't have full access to the business portfolio, or the portfolio is still being verified by Meta.

Fix: Ask the owner of the business portfolio to give you full (admin) access in Meta Business Manager, then try again.

#The number shows "Not registered"

Meta isn't sending this number's messages to NexusBot yet.

Fix: On the WhatsApp settings page, click Verify with Meta. If it still shows "Not registered", click Reconnect.

#It connected as a Cloud API number instead of the Business App

Meta only offers the Business App option when the number is currently active in the WhatsApp Business App on a phone.

Fix: Make sure the number is open and working in the WhatsApp Business App (not the normal WhatsApp app), update the app, then remove the connection and connect again.

#Messages stopped arriving

Fix:

1. Go to Settings → Channels and check the WhatsApp status. If it says Needs reconnecting, click Reconnect.
2. Click Verify with Meta.
3. Send a test message from another phone.

#My reply won't send

The 24-hour window has probably closed. See The WhatsApp 24-hour window.

#Something went wrong in the Facebook window

Pop-up blockers can stop the Facebook window from opening.

Fix: Allow pop-ups for app.nexus-aurora.com, refresh the page and try again. Use Chrome, Edge or Safari on a computer.