How to connect WhatsApp Business
Link your WhatsApp Business App or a Cloud API number so chats arrive in NexusBot.
Connect your business WhatsApp number so customer chats arrive in your NexusBot Inbox and your AI agent can reply.
Before you start
Choose how to connect
NexusBot gives you two options. Pick the one that matches how you use WhatsApp today.
| Connect WhatsApp Business App (recommended) | Connect a new or existing Cloud API number | |
|---|---|---|
| Best for | You already use the WhatsApp Business App on your phone | A new number, or one already on the WhatsApp Cloud API |
| Keep using the phone app | Yes. Messages sent from the phone also show in NexusBot | No |
| Chat history | Recent chats can be imported | Starts empty |
| Sending speed | Up to 20 messages per second | Higher, grows with your quality rating |
Connect step by step
- Open WhatsApp settings. Go to Settings → Channels, find WhatsApp and click Connect.
- Click Connect WhatsApp Business. A window opens with the two options. Select one and click Continue with Facebook.
- Log in to Facebook. Use the account that manages your business portfolio, then pick the portfolio and WhatsApp Business account to use. If you don't have one, Facebook helps you create it.
- Add your number. For the Business App option, follow the steps on screen and scan the QR code with the WhatsApp Business App on your phone. For a Cloud API number, enter the number and the 6-digit code sent to it.
- Finish. The window closes and your number appears in NexusBot with the status Connected.
Check it's working
Send a WhatsApp message to your business number from a different phone. It should appear in the Inbox within a few seconds. Reply from NexusBot and check it arrives.
Manage a connected number
On the WhatsApp settings page, each number has these options:
- Disconnect pauses the number. Messages aren't received or sent until you Reconnect. Your settings are kept.
- Remove deletes the connection from NexusBot.
- Verify with Meta checks that Meta is still sending your messages to NexusBot. Use it if messages stop arriving.
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