Quick replies
Save answers you send often and insert them into any chat in two clicks.
Quick replies are saved messages your whole team can reuse, such as opening hours, bank details or a delivery policy. They can be plain text or a saved interactive message with buttons.
Create a quick reply
- Open Quick replies. Go to Settings → Quick replies and click New quick reply.
- Name it so it's easy to find, for example "Business hours".
- Write the message the customer will receive.
- Save.
Save one straight from a chat
Typed a good answer? Before sending, open More in the reply box and click Save as quick reply, then give it a name.
Use a quick reply
In any conversation, open Quick replies from the reply box and pick one. The text is added to the box, so you can edit it before you send.
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